Join us as

Hotel Operations Manager

Get ready to experience The Usual Rotterdam, which opened its doors in 2024. This isn't just any hotel—it's the design hotel, F&B hotspot, and meeting place you've been waiting for. Our stunning, thoughtfully crafted space offers more than a room to stay in: it's a vibrant, welcoming hub where guests instantly feel like friends. We're all about connecting communities and inspiring more mindful, conscious travel - a place where locals and travelers come together.
 
As our Hotel Operations Manager, hospitality and a passion for food is running through your veins. Your mission? Lead and inspire our team through our core values, drive our local F&B offering, and manage both the strategic and day-to-day operations with finesse and agile mindset. You’re not just representing The Usual culture and brand; you’re bringing it to life every day through our unique “culture foundation” for both the team and our guests. 

Be you with us

We are committed to being a hotel that won’t treat this planet like a hotel. We think that travel can be a force for good. Our solution-oriented group of optimists is committed to offering welcoming city trips that empower and inspire our guests, our colleagues, and the locals to do good, every step of the way. 
 
At our workplace, we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere, creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture, as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company, constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us and experience a workplace where being your authentic self is celebrated.

The role

You’re stepping into a new role at our hotel, one created out of necessity to meet the growing needs of our team, guests, and expanding property. With your strong, warm personality, you foster an environment where both employees and guests feel genuinely included and valued. Your passion for hospitality goes beyond service - it’s about creating a sense of belonging, making everyone feel truly at home and inspired. As a champion of empowerment, you inspire your team to not only meet expectations but exceed them. Through your recognition and appreciation of their hard work, you fuel their motivation and build lasting loyalty. Under your guidance, they grow and thrive, bringing their best every single day. Your love for food and entrepreneurial spirit is felt across the company. You are ahead of trends, especially when it comes to local products, innovation & events. This keeps both guests and your team excited, turning every F&B experience into something memorable. Your enthusiasm for sustainability is just as infectious. You effortlessly weave eco-conscious practices into the hotel’s operations, aligning perfectly with our ESG, F&B, and brand initiatives. Your forward-thinking approach elevates the guest experience so it leaves a lasting, positive impact on the entire company. You’re setting a new standard, and your dedication is transforming The Usual in a way that resonates far beyond our current walls. Key responsibilities:

• Responsible for the guest satisfaction, well-being of our employees & financial performance
• Lead by example by applying our unique culture foundation combined with personal values
• Take accountability for the F&B success on site
• Create excitement and storytelling around our local F&B suppliers, products and services 
• Identify and activate commercial driven initiatives
• Guide, coach and facilitate professional (and therefore personal) growth team members
• Responsible for recruitment, onboarding and retention
• Take (co) responsibility for housekeeping & maintenance success on site
• Responsible for the look, feeling & crispness of the hotel
• You stay on top of our PMS, POS and SOPs constantly identify root causes and create long term solutions
• Weekly collaboration with fellow teams based in The Usual Office: Commercial team, F&B, IT, Brand, ESG, Finance & Build.
• Responsible for the safety and security on site
• Responsible for driving our (agile) Hotel operations meetings.

Your superpowers and requirements

• Experienced and F&B savvy operator and have prior experience (+/- 5-7 years) in similar and/or leadership roles
• Someone with a passion for hospitality, you inspire an enthusiastic guest-centred approach
• Fluency in English/Dutch is essential, additional languages are a plus 
• You are comfortable with the strategic as well as day to day detail
• A hands-on, lead-by-example attitude. You are not that laptop-manager
• A super host with huge passion for creating world class experiences 
• Leadership focused on empowerment and inclusivity  
• Confident & calm in dealing with challenging situations and crisis management 
• Experience in presenting and delivering brand vision 
• IT skills for relevant property management software systems & POS software
• You want to be part of a team that works hard, supports each other and has fun along the way
• Fulltime and flexible; In line with occupancy and events. Covering a shift from time to time (07:00-15:00 and 15:00-23:00) makes you excited
• Must have a heart for sustainability
• You are legally allowed to work in The Netherlands.

What's in it for you?

• Monthly salary between €3250 - €4000 gross
• 25 holidays to relax and unwind throughout the year
• Personal Alleo monthly budget (€40) to be used for fun-stuff: culture, entertainment, education, well-being and more
• Personal coaching based on (y)our goals, development and ambition
• The opportunity to join an innovative, international hospitality group that’s committed to not just building new hotels but building a brand
• Are you fond of your coworkers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections;
• Fixed travel allowance for commuting
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels 
• We celebrate you and your style. We provide and uniforms however we leave room for your personal touch
• Extra time off to volunteer for a charity you care about
• The chance to have your own impact on our narrative of our organization.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.

Contact information

Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to our People & Culture team on people@theusual.com.