Join us as

Operations Intern 
 
Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible design hotel offers more than just accommodation – it provides a warm and inviting atmosphere where guests are treated like friends.  
 
Forget about the word ''intern''. We care about who you are and what values you bring to the table. We are seeking an ambitious personality to join our operations team based in the support office. You enjoy traveling, as we spent most of our times working in our hotels based in Rotterdam, Brussel, Amsterdam and hopefully soon Florence. Are you interested in gaining a deeper understanding of hotel operations including a purpose? Both, on the strategic side of things, but also day to day? Energized by people and thrive in high pace environments?  Do you prefer meaningful and deeper conversations over scripted and standardized ones? You prefer wearing your personal clothing over a formal uniform? Join us at The Usual group. 

Be you with us

We're committed to being a hotel that won’t treat the planet like a hotel. We think that travel can be a force for good. Our solution-oriented group of optimists is committed to offering welcoming city trips that empower and inspire our guests, our colleagues, and the locals to do good, every step of the way.  
  
At our workplace, we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere, creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture, as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company, constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us in making travel accessible to all and experience a workplace where being your authentic self is celebrated. 

The role

You enjoy traveling, as we spent most of our time working in the hotels. Every day is different. One day you will find yourself involved in projects impacting employees; uniforms, optimization of tools and systems, (co) facilitating trainings & challenging 1:1 conversations. The other day you will find yourself analyzing guest reviews, facts and figures around guests and, or hotel performance. The next day, you will find ourselves involved in operational challenges or a crisis situation or speaking about our company’s 5-year plan.
 
As part of your daily responsibilities, you will be engaged in: 

• (Co) develop and execute strategies, projects and activities impacting guests, employees and P&L.
• Collaborate with different departments to ensure smooth and consistent processes, including coordination with people & culture, brand, ESG, maintenance, housekeeping and F&B among others. 
• Assist in monitoring budgets, forecasts, and reports, providing valuable insights and recommendations to optimize performance. 
• Assist support office in their development and implementation of sustainable operational practices, including waste reduction, energy conservation, water management, and responsible sourcing. 
• (co) facilitate trainings impacting hotel employees, guests or P&L.
• Optimize and streamline operations software to remove friction and reduce workload for our teams
• Create presentations on (y) our deliverables and maintaining documentation. 
• Taking ownership over various operational subjects to improve hotel operations.

Your superpowers and requirements

• Emotional intelligence
• Currently pursuing a degree in hospitality management or a related field. 
• Adaptability and flexibility to work in a dynamic and fast-paced environment.  
• Strong communication skills, both written and verbal, with the ability to collaborate effectively with diverse stakeholders.  
• Detail-oriented and critical mindset with a focus on quality and the ability to identify areas for improvement.  
• Proficiency in Microsoft Office, Excel and PowerPoint is a must..  
• Enthusiastic team player with a proactive and problem-solving attitude.  
• Preferred Residence location: The Hague or Rotterdam or Brussel.
• Available for 4-6 months.

What's in it for you?

• €500,- gross internship allowance per month;
• Staff food included
• 5 holidays to relax and unwind throughout the year 
• Personal development opportunities;
  • Dedicated mentor contributing to your (and our) success. Next to daily coaching opportunities, we have a monthly performance check in and bi-monthly focus session where we reflect on the progress towards your goals;  
  • Opportunities to develop and improve your leadership skills;
  • The opportunity to join an innovative, sustainable, international hospitality group that’s committed to not just building new hotels but building a brand;
• Opportunities to stay after your internship;
• The opportunity to join an innovative, sustainable, international hospitality group that’s committed to not just building new hotels but building a brand
• Are you fond of your coworkers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections
• Personal coaching based on (y)our goals, development and ambition   
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels    
• Joining our team will give you the unique chance to be part of a major transformation in hospitality, leaving a long-lasting impact
• Extra time off to volunteer with our charities.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together. 

Contact information

Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to our People & Culture department on people@theusual.com or Willem Hoppenbrouwers on willem.hoppenbrouwers@theusual.com / +31 6 46 56 56 56.