Join us as
Manager on Duty
Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible hotel offers more than just accommodation – it provides a warm and inviting atmosphere where guests are treated like friends. Are you excited to take on the hands-on role of looking after our guests, employees, F&B and financial well-being while playing an active role on shift? This is an opportunity to be responsible for daily (F&B) operations. Join us at The Usual Rotterdam.
Be you with us
We are committed to being a hotel that won’t treat this planet like a hotel. We think that travel can be a force for good. Our solution-oriented group of optimists is committed to offering welcoming city trips that empower and inspire our guests, our colleagues, and the locals to do good, every step of the way.
At our workplace, we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere, creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture, as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company, constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us and experience a workplace where being your authentic self is celebrated.
The role
Our Manager on Duty is a multifaced hands-on role involving many different aspects impacting guests, employees, F&B and P&L. You foster trust and open communication, appreciate and acknowledge your team, involve everyone, and promote sustainability. You’ll raise questions and find creative solutions. This role is your chance to make a meaningful impact every day! Key responsibilities and tasks you will be doing, among other things:
- Leading by example by applying our culture foundation, brand values, of course while bringing your unique personality;
- Guiding and coaching team members to develop their skills to help them succeed in their current and future roles;
- Assisting with onboarding new employees during their first weeks;
- Ensuring the safety and security of our employees and guests;
- Analyzing P&L, and convert learnings into concrete short- and long-term action plans;
- You are the go-to person within the MOD team on one of the following roles: F&B, P&L, process or employees;
- And of course, naturally you enjoy being on the floor with our hosts, guests on shifts.
Your superpowers and requirements
We are seeking a highly motivated and emotionally intelligent individual with strong decision-making abilities. In this role, coaching and communication skills go hand in hand. We are looking for someone who is a true host with passion for creating memories for our guests who lead by example. Next to this, the following requirements apply:
- You are a natural host and breathe hospitality every day, taking it to the next level;
- You have a passion for F&B and storytelling;
- Serve our guest a great barista coffee or glass of wine and help fellow hosts around check in and check out;
- Relevant work experience in a similar role (3 years or more);
- You are full of ideas and want to drive our local F&B & brand proposition to new heights;
- Fluency in English is essential, additional languages are a plus;
- IT skills for relevant property management software systems & POS software;
- Sustainability and hospitality aren't just passions for you—they're in your DNA;
- Full-time and flexible, with shifts from 07:00-15:00 and 15:00-23:00 including weekends. Occasionally, you work a shift from 16:00 – 00:00;
- Fluency in English is essential, additional languages are a plus;
- You are legally allowed to work in The Netherlands.
How we work
We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.
Contact information
Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to Romy Buth on romy.buth@theusual.com our People & Culture department on people@theusual.com.
