We're committed to being a hotel that won’t treat the planet like a hotel. We think that travel can be a force for good. Our solution-oriented group of optimists is committed to offering welcoming city trips that empower and inspire our guests, our colleagues, and the locals to do good, every step of the way. 
 
At our workplace, we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere, creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture, as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company, constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us and experience a workplace where being your authentic self is celebrated.

You will play a crucial role in ensuring our guests receive top-notch service throughout the pre-stay and post-stay guest journey. You will be responsible for handling incoming reservations, group reservations and providing personalized solutions to meet the needs of our guests. This position requires exceptional communication skills, attention to detail, and a commitment to delivering outstanding customer service. Looking after our guests remotely is something that you will do best. Responsibilities, among other things, include: 
 

• Handle incoming reservation requests via phone, email, and live chat(s).
• Support the guests with general enquiries, issues and special requests.
• Manage reservations accurately, ensuring clear instructions and data integrity.
• Group reservations including quoting, contracting and payments.
• Ensure correct accounting instructions are in place for all guest reservations.
• Support the revenue strategy and enhance the guests stay with upgrades and upsells. 
• Assist revenue department by monitoring demand, conversions and special events.
• Strive to achieve and exceed KPIs related to guest satisfaction.
• Collaborate with other departments, such as revenue, hotel operations, IT and more, to contribute to our feedback loop and aim to continuously improve and do better.

With a genuine and friendly nature, you effortlessly build connections with others. As a team player, you thrive in an environment of open communication and honest feedback. You are also driven by a passion for sustainability. In your work, you enjoy a wide range of tasks and with your time management skills you ensure that everything is handled. Next to this, the following requirements apply: 
 

• A positive and proactive attitude, with a passion for delivering outstanding experiences.
• A high level of organizational skills, time-management and attention to detail.
• Strong problem-solving abilities, able to provide quick and effective solutions.
• Strong IT skills. Familiarity with PMS (apaleo) and OTA extranets is a plus.
• Previous experience in customer service or a reservation-related role (hospitality industry preferred).
• Excellent verbal and written communication skills in English & Dutch (French or Italian is a plus).
• Must have a heart for sustainability and a shared vision to change travel for good.
• You are legally allowed to work in The Netherlands.
• Fulltime or parttime available (minimum of 24 hours per week). 

• Monthly salary between €2200 - €2700 gross based on a fulltime (40 hours) workweek.
• 25 holidays to relax and unwind throughout the year.
• Pension contribution to take care of your old days.
• Personal development opportunities.
• The opportunity to join an innovative, international hospitality group that’s committed to not just building new hotels but building a brand. 
• Are you fond of your coworkers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections.
• Travel allowance for commuting. 
• Personal coaching based on (y)our goals, development and ambition.  
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels.
• Joining our cause will give you the unique chance to be part of a major transformation, leaving a long-lasting impact. 
• Extra time off to volunteer with our charities.

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.