Host

Welcome to The Usual, the design hotel and F&B hotspot you’ve been waiting for. Our incredible design hotel offers more than just accommodation – it provides a warm and inviting atmosphere where guests are treated like friends. Would you like to ensure that every guest leaves full of positive energy? Join us at The Usual Brussels.

You are responsible for creating welcoming and unforgettable experiences for our guests while on shift. You are a natural host. As part of your daily shift, you will be working at the check-in area, U Bar and our restaurant locations. You will excel at caring for guests, employees and providing a safe haven at The Usual Brussels. 

We're committed to being a hotel that won’t treat the planet like a hotel. We  think that travel can be a force for good. Our solution-oriented group of optimists is committed to offering  welcoming city trips that empower and inspire our guests, our colleagues, and the locals to do good, every step of the way. 

At our workplace, we foster an empowering environment where individuals are encouraged to unleash their full potential. Our team embraces a warm and welcoming atmosphere, creating a sense of belonging and support for everyone. Collaboration is at the heart of our culture, as we believe that great achievements are made through teamwork and shared ideas. We are a game-changing company, constantly pushing boundaries and challenging the status quo of traditional hospitality. Join us and experience a workplace where being your authentic self is celebrated.

As host, you’re not only welcoming our guests - you’re creating experiences for them. Picture yourself and your colleagues as memory makers, where you won’t hide behind a desk, but you will cover activities between check-in, bar, restaurant, terrace & meeting rooms. It is a broad role where you will also help out behind our bar. During your shift, you are engaged in: 

• Creating an inviting and cozy ambiance that sets the stage for a positive stay from the very first hello. 
• Anticipating guest needs and preferences through conversations and thoughtful questioning.  
• Spread moments of joy by surprising our guests with unexpected gestures. 
• Address guests’ concerns and find swift solutions to secure their happiness.
• Being a real team player. One moment, you'll check in our guests, the next you'll be shaking The Usual cocktail for them or helping your team in the pantry. 

With a genuine and friendly nature, you effortlessly build connections with others. As a team player, you thrive in an environment of open communication and honest feedback. You are also driven by a passion for sustainability. In your work, you enjoy a wide range of tasks and with your time management skills you ensure that everything is handled. Next to this, the following requirements apply: 

• Minimum of 1 years experience in a front office position in hospitality. 
• Fluency in English is essential, additional languages are a plus;
• Fulltime/parttime and flexible (minimum of 4 days per week), with shifts from 07:00-15:00 and 15:00-23:00;
• Sustainability and hospitality aren't just passions for you: they're in your DNA. You embody and breath hospitality every day, taking it to the next level. 
• You are legally allowed to work in Belgium.

• Salary according to category 6 of the Horeca PC302.
• 20 holidays to relax and unwind throughout the year.
• Pension contribution to take care of your old days.
• Personal development opportunities.
• The opportunity to join an innovative, international hospitality group that’s committed to not just building new hotels but building a brand. 
• Are you fond of your coworkers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections.
• Fixed travel allowance for commuting. 
• Personal coaching based on (y)our goals, development and ambition.  
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels  
• Exchange program across The Usual hotels (optional program). 
• We celebrate you and your style. We provide uniforms, however we leave room for your personal touch. 
• Joining our team will give you the unique chance to be part of a major transformation in hospitality, leaving a long-lasting impact. 
• Extra time off to volunteer with our charities.

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.

Do you have questions? Please don’t hesitate to reach out, we can’t wait to meet you! You can reach out to our People & Culture team on people@theusual.com.